Remote Support

This lets a Gemini technician see and work on your computer while you stay on the phone with them.

Before you download

Only continue if you are on the phone with a technician right now, or you have a remote session already scheduled.

Downloading this program creates a connection between your computer and our network, and allows us to access your PC to troubleshoot the problem. You can close the connection at any time.

I'm working with a Gemini technician now, and I authorize this remote support session.

Download support tool Windows · recommended for most people Download the .msi instead For managed or IT-deployed computers

Having trouble? Call us at 815.227.5800.